At Barbier & More, customer satisfaction is our top priority. We strive to provide prompt, reliable delivery for our hair care products and transparent guidelines for returns, cancellations, and refunds.

1. Delivery Coverage

We deliver nationwide across Nigeria:

• Local Delivery (Calabar, Cross River State): Fast doorstep delivery across Calabar metropolis via local dispatch riders or store pickup at Shop 26, SPAR Calabar Mall.
• Nationwide Shipping (Across Nigeria): Reliable shipping to all 36 Nigerian states and the Federal Capital Territory (Abuja) via reputable courier and logistics services (e.g., GIG Logistics, DHL, and partner regional couriers).

2. Processing & Handling Times

• All orders placed and successfully paid for via Paystack are processed and packed within 24 to 48 business hours (excluding Sundays and official public holidays).
• Orders placed after 3:00 PM on Saturday will be processed on the following Monday.

3. Estimated Delivery Timelines

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery state/address and item weight. Any applicable shipping charges are clearly displayed before you finalize your payment.

5. Order Tracking & Delivery Confirmation

Once your parcel is dispatched, you will receive a notification via email, WhatsApp, or SMS containing your courier details and tracking reference. Please ensure someone is available at the provided delivery address to receive and sign for the package.

---

1. Return Window

We offer a 7-day return window from the date of physical delivery for eligible retail products purchased through our website.

2. Eligibility Criteria for Product Returns

To be eligible for a return or exchange, your item must meet the following criteria:

• The item must be unused, unwashed, unopened, and in the exact same condition that you received it.
• The original packaging, seals, tags, safety seals, and labels must be intact and untampered with.
• You must provide your order ID, transaction reference, or purchase receipt.

3. Hygiene & Health Restrictions (Non-Returnable Items)

Due to strict health, sanitary, and hygiene regulations regarding hair and scalp cosmetics:

• Non-returnable: Opened or used shampoos, conditioners, hair oils, scalp treatments, creams, and hair extensions with broken sanitary seals cannot be returned or refunded unless they arrived damaged or defective.
• Returnable: Unopened products with original factory seals intact, unused styling tools, accessories, and incorrect items sent by error.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged during transit, or different from what you ordered:

• Please notify us within 48 hours of delivery by emailing info@barbierandmore.com or sending a message on WhatsApp to +234 802 880 0076.
• Include clear photographs or video footage showing the issue along with your Order ID.
• Upon verification, we will provide a free replacement or a full refund, and cover the return courier costs.

5. Salon Service Refund Policy

• Service Completion: Due to the time and professional labor involved, in-salon services and hair clinic therapies already rendered are non-refundable. However, if you are not fully satisfied with a service, please notify our salon manager within 3 days of your appointment and we will happily provide a complimentary consultation and corrective styling session.
• Appointment Prepayments: If you paid in advance for an appointment and need to cancel with at least 24 hours' notice, you are entitled to a full refund or appointment credit. Cancellations made under 24 hours may incur a small rescheduling fee.

6. Refund Processing & Timeframe (Paystack)

• Once your returned item is received and inspected at our Calabar facility, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be automatically processed through Paystack back to your original payment method (debit card or bank account).
• Processing Time: Refunds typically reflect in your bank account within 5 to 10 business days, depending on your issuing bank's settlement cycle.

7. How to Request a Return or Refund

To initiate a return, exchange, or refund request, please contact our support team: