At Barbier & More, we are committed to delivering exceptional salon services, trichology consultations, and hair clinic treatments. This policy outlines guidelines for appointment bookings, rescheduling, cancellations, and refunds.

1. Booking Confirmation

Online appointments are secured and confirmed upon successful prepayment via our integrated payment gateway (Paystack). You will receive an instant confirmation email with your appointment details, selected service, date, and time slot.

2. Rescheduling Policy

• You may reschedule your appointment at no additional charge by notifying us at least 24 hours prior to your scheduled session.
• Rescheduling requests made with less than 24 hours' notice are subject to specialist availability and salon scheduling constraints.

3. Late Arrivals & No-Shows

• We recommend arriving 10 to 15 minutes before your scheduled appointment time.
• If you arrive more than 20 minutes late without prior notice, we may need to adjust or shorten your service duration to accommodate subsequent clients, or reschedule your appointment.
• Failure to attend a scheduled appointment without prior notification ("no-show") may forfeit the prepayment.

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1. Pre-Appointment Cancellations

• Cancellations with ≥ 24 Hours Notice: Eligible for a 100% full refund or a full appointment credit voucher, per your preference.
• Cancellations with < 24 Hours Notice: Eligible for appointment credit to reschedule at a mutually convenient date.

2. Completed Salon Services

• Due to the personalized nature of salon treatments, professional labor, and materials utilized, completed in-salon services and treatments are non-refundable.
• Client Satisfaction Guarantee: If you are not completely satisfied with the outcome of a service, please notify our salon management within 3 days of your appointment. We will gladly arrange a complimentary follow-up consultation or corrective touch-up session.

3. Refund Processing & Settlement

• Approved refunds are processed through Paystack directly back to your originating debit card or bank account.
• Refunds typically appear on your bank statement within 5 to 10 business days, depending on your bank's interbank processing timelines.

4. How to Request Cancellation or Assistance

To request a cancellation, reschedule, or refund inquiry, please reach out to our team: